Our Policies

 
We understand your concerns that you have as regards to your child. This page is designed to keep you in touch with information about our activities, forthcoming events and a photo gallery.

We have Policies and Procedures in every aspect which you are welcome to consult on site at any time. Our staffs are more than happy to discuss any concerns that you may have. We operate an open door policy whereby you can drop in at any time of the day if you wish to talk to the staff.

Newsletters
We issue a quarterly E-Newsletter exclusively to all the parents. We encourage you to subscribe to newsletters to keep you up to date with what we are doing. This includes the following:

  • Recents activities with pictures;
  • News and updates relating to children;
  • Gallery;
  • Forthcoming plans and activities;
  • About our staff;

Complaints
In the event that you have any complaint, we encourage you to discuss it with the Nursery Manager. We will then investigate the matter and aim to resolve it a soon as possible.

We aim to work in partnership with you. As such feedback becomes a key to ensuring that we both have information regarding the child so that the best care can be given.

Feedback
We provide daily verbal feedback on what your child has eaten and how much, the nap times, toileting and your child have enjoyed doing during the day. We maintain a personalised file for each child in the setting whereby observations about your child’s development, pieces of art work and photographs are treasured for you to look at. We also encourage you to share any photographs that have demonstrated special activities when the child is away from nursery, whether at home or on holidays. This invaluable book would be a souvenir for the child’s time with us upon graduating from our setting.

Parents Meetings
We also hold parent meetings every term whereby you get the opportunity to voice out your opinion and suggestions. We may also arrange one to one session, be it at your place or at the nursery, to discuss about the needs and progress of your child. All your comments and concerns will be taken into consideration and recorded with appropriate follow up.
Our parent’s meetings also end as a networking session where parents get to know their children’s best friends’ parents.

We look forward to welcome your children in our setting.